Front Desk Coordinator

Sapphire Partners; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Clay in New York City is seeking a Front Desk Coordinator to be the first point of contact for employees, visitors, and partners. You will set the tone for their entire experience at Clay, bringing warmth, professionalism, and care to every interaction while ensuring smooth operations around access, mail, safety, and events.

You will help provide an exceptional visitor experience by managing registrations, coordinating with the Workplace Experience Team, and supporting events with seamless

Qualifications

• 2 years of relevant workplace experience.
• Strong emotional intelligence (EQ) with ability to build relationships at all levels.
• Flexibility to adapt to various responsibilities and priorities.
• Organized and detail-oriented, able to stay calm under pressure.
• Polished communication: in person, on the phone and in writing.

Responsibilities

• Provide warm, professional reception for visitors and employees.
• Set the tone for the experience at Clay as the first contact point.
• Submit candidate registrations and building tickets; communicate maintenance needs.
• Manage access control and security, verify badges, register visitors.
• Maintain daily logs, incident reports and security documentation.
• Support events with registration, badge distribution and NDA completion.
• Log and distribute mail and packages; keep the package room organized.
• Collaborate with Workplace Experience Team to improve visitor experience using AI tools.

Skills

Experience

Emotional intelligence

Flexibility

Organized

Communication

Discretion

Cross-functional

Job description

About Clay Our mission is to help organizations turn any growth idea into reality.

We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We’re already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.

In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.

In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.

Some Things To Know About Us

• Our community includes 11,000 customers, 150 integration partners, 125 agencies, 50 Clay clubs, and 30k members on Slack.
• Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
• All employees can work for free with world-class coaches who specialize in creativity, management, and more.
• Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
• Read about us in the NYT, Forbes, First Round Review, and more.

Hear from our employees directly on our Glassdoor page!

Front Desk Coordinator @ Clay Clay is excited to operate as an in-person company across our 3 global offices. Clay believes that creative magic happens when we’re collaborating in-person. We also believe that being in the same physical space is the key to building a lasting culture.

We’re looking for a Front Desk Coordinator at our New York City headquarters who will be the first point of contact for employees, visitors, and partners. This role is about more than checking people in — you’ll set the tone for their entire experience at Clay. You’ll bring warmth, professionalism, and care to every interaction, while also ensuring smooth operations around access, mail, safety, and events.

What You’ll Achieve

• Reception Excellence: Provide a warm, professional welcome to all visitors and employees, creating a positive first impression of Clay as the face of our headquarters.
• Experience Stewardship: Anticipate needs, resolve issues quickly, and make interactions seamless, whether for a candidate interview, executive visitor, or new hire on their first day.
• Building Coordination & Communication: Submit candidate registration and building tickets, and communicate office maintenance concerns.
• Access Control & Security: Manage Clay’s entry points, verify identification badges, and process visitor registration through Envoy while ensuring all security protocols are followed.
• Administrative Accuracy: Maintain detailed daily logs, incident reports, and security documentation while promptly reporting maintenance and safety issues.
• Event Support: Facilitate seamless visitor experiences during events by managing registration, badge distribution, and NDA completion while coordinating with the Workplace Experience Team.
• Package & Mail Management: Efficiently log and distribute all incoming mail and packages, maintaining an organized package room and timely delivery system.
• AI Integration & Innovation: Integrate and push the boundaries on how we work to create a more seamless and forward-thinking visitor experience.

What You’ll Bring

• 2 years of relevant workplace experience.
• Strong emotional intelligence (EQ) with the ability to build relationships at all levels: You connect easily with people, create a sense of ease, and leave a positive impression in every interaction
• Flexibility: adapt and switch between various responsibilities and priorities on any given day.
• Organized and detail-oriented: Strong attention to detail, able to stay calm under pressure, a quick thinker, create order out of chaos.
• Polished communication: Clear, professional, and approachable — in person, over the phone, and in writing. Able to represent Clay to executives, candidates, and partners as the first face people see when coming to the office.
• Discreet: Demonstrated ability to maintain complete confidentiality on all business matters.
• Cross-functional relationships: Coordinate with multiple teams to provide exemplary service, while being a social steward and bringing people together.