Front Desk Coordinator

Clay; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Clay, headquartered in New York City, seeks a Front Desk Coordinator to be the first contact for employees, visitors, and partners. This role sets the tone for the Clay experience, bringing warmth, professionalism, and care while supporting access, mail, safety, and events.

The position reports to the Workplace Experience Lead and has potential to grow into a full-time role. You'll join a team that values in-person collaboration across our three offices and a vibrant headquarters culture,

Qualifications

• 2+ years of relevant workplace experience.
• Strong emotional intelligence (EQ) with the ability to build relationships at all levels.
• Flexibility to adapt to multiple responsibilities and priorities.
• Organized and detail-oriented with strong attention to detail.
• Polished communication in person, on the phone, and in writing.
• Discreet with confidentiality on all business matters.
• Ability to coordinate with multiple teams to provide exemplary service.

Responsibilities

• Provide a warm, professional welcome to visitors and employees, creating a positive first impression of Clay.
• Anticipate needs, resolve issues quickly, and ensure smooth experiences for interviews, visits, and onboarding.
• Submit candidate registrations and building tickets; communicate maintenance concerns.
• Manage entry points, verify badges, and register visitors via Envoy while following security protocols.
• Maintain detailed daily logs, incident reports, and security documentation.
• Support events with registration, badge distribution, and NDA completion, coordinating with Workplace Experience Team.
• Log and distribute mail and packages; maintain a well-organized package room and timely delivery system.
• Explore AI integration to improve the visitor experience.

Skills

Workplace experience

Emotional intelligence

Flexibility

Organizational skills

Communication

Discretion

Cross-functional coordination

Tools

Envoy

Job description

Front Desk Coordinator @ Clay

Clay is excited to operate as an in-person company across our 3 global offices. Clay believes that creative magic happens when we're collaborating in‑person. We also believe that being in the same physical space is the key to building a lasting culture.

We're looking for a Front Desk Coordinator at our New York City headquarters who will be the first point of contact for employees, visitors, and partners. This role is about more than checking people in — you'll set the tone for their entire experience at Clay. You'll bring warmth, professionalism, and care to every interaction, while also ensuring smooth operations around access, mail, safety, and events. The right candidate will report to our Workplace Experience Lead, with the ability to become a full time employee!

What You'll Achieve

• Reception Excellence: Provide a warm, professional welcome to all visitors and employees, creating a positive first impression of Clay as the face of our headquarters.
• Experience Stewardship: Anticipate needs, resolve issues quickly, and make interactions seamless, whether for a candidate interview, executive visitor, or new hire on their first day.
• Building Coordination & Communication: Submit candidate registration and building tickets, and communicate office maintenance concerns.
• Access Control & Security: Manage Clay's entry points, verify identification badges, and process visitor registration through Envoy while ensuring all security protocols are followed.
• Administrative Accuracy: Maintain detailed daily logs, incident reports, and security documentation while promptly reporting maintenance and safety issues.
• Event Support: Facilitate seamless visitor experiences during events by managing registration, badge distribution, and NDA completion while coordinating with the Workplace Experience Team.
• Package & Mail Management: Efficiently log and distribute all incoming mail and packages, maintaining an organized package room and timely delivery system.
• AI Integration & Innovation: Integrate and push the boundaries on how we work to create a more seamless and forward‑thinking visitor experience.

What You'll Bring

• 2+ years of relevant workplace experience.
• Strong emotional intelligence (EQ) with the ability to build relationships at all levels: You connect easily with people, create a sense of ease, and leave a positive impression in every interaction.
• Flexibility: adapt and switch between various responsibilities and priorities on any given day.
• Organized and detail‑oriented: Strong attention to detail, able to stay calm under pressure, a quick thinker, create order out of chaos.
• Polished communication: Clear, professional, and approachable — in person, over the phone, and in writing. Able to represent Clay to executives, candidates, and partners as the first face people see when coming to the office.
• Discreet: Demonstrated ability to maintain complete confidentiality on all business matters.
• Cross‑functional relationships: Coordinate with multiple teams to provide exemplary service, while being a social steward and bringing people together.