On Call - Server Experience Curator

Coury Hospitality; East Palo Alto (CA); On-site; USD 24,796 - 38,572; Full time

Job summary

Hotel Citrine in Palo Alto, a Tribute Portfolio Hotel, invites you to join a vibrant team delivering elevated dining experiences. As a server, you lead guests through curated dining experiences, present menus, and collaborate with the kitchen and service teams.

You maintain sanitation standards and accurately enter orders in the POS system. Bring prior fine-dining experience, a confident presence, and a passion for hospitality.

Qualifications

• Excel in fast-paced, high-touch dining environments.
• Confident, welcoming presence with strong communication skills.
• Deep knowledge of upscale food and beverage service, including wine and spirit pairings.
• Take ownership of the guest experience and anticipate needs.

Responsibilities

• Lead each guest through a curated and memorable dining experience.
• Offer warm, attentive, and elevated service from seating to farewell.
• Present menus, explain offerings, and make thoughtful recommendations.
• Demonstrate knowledge of ingredients, pairings, and preparation.
• Accurately enter orders in the POS system and communicate dietary needs clearly.
• Deliver and clear food and beverages with efficiency and polish.
• Maintain a well-stocked, orderly service station and ensure seamless table turnover.
• Collaborate with kitchen and service teams for guest-centric service.
• Resolve guest concerns with professionalism and empathy.
• Uphold sanitation, safety, and responsible service standards.

Skills

Excellent communication

Upscale service

Wine & beverage knowledge

Guest-obsessed service

Team oriented

Tools

POS system

Job description

Why Work at Hotel Citrine?

Hotel Citrine, a Tribute Portfolio Hotel, is a vibrant design-forward property in Palo Alto where sustainability, style, and Silicon Valley spirit converge. With 150 eco-conscious rooms, Wild Onion Bistro & Bar, a heated saline dipping pool, fitness center, and pet-friendly spaces, it offers thoughtful hospitality and creative energy.

Joining our team means working with a team that values conscious service, modern aesthetics, and purposeful guest experiences.

About Us

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

What You’ll Do

• Lead each guest through a curated and memorable dining experience
• Offer warm, attentive, and elevated service from seating to farewell
• Present menus, explain offerings, and make thoughtful recommendations based on guest preferences
• Demonstrate extensive knowledge of food, wine, and cocktails—including ingredients, pairings, and preparation
• Accurately enter orders in the POS system and communicate special dietary needs clearly
• Deliver and clear food and beverages with efficiency, polish, and attention to timing
• Maintain a well‑stocked, orderly service station and ensure seamless table turnover
• Collaborate closely with the kitchen and service team to provide synchronized, guest‑centric service
• Resolve guest concerns with professionalism, empathy, and grace
• Uphold all sanitation, safety, and responsible service standards

What We’re Looking For

• Excel in fast‑paced, high‑touch dining environments
• Possess a confident, welcoming presence and strong communication skills
• Are deeply knowledgeable in upscale food and beverage service, including wine and spirit pairings
• Take ownership of the guest experience and anticipate needs before they arise

Move with intention, elegance, and urgency

Bring prior serving experience in fine dining, luxury hospitality, or high‑end service environments

Are reliable, polished, and team‑oriented

Can lift up to 30 lbs and stand for extended periods

Why Join Hotel Citrine?

• Be part of a hotel that blends vibrant style with meaningful sustainability
• Work in a thoughtfully designed space with 150 rooms and suites, an outdoor pool, fitness center, and the acclaimed Wild Onion Bistro & Bar
• Create experiences that align with guests’ values and your own
• Grow with Coury Hospitality—a team that values innovation, intention, and excellence

Why Join AC Hotel Palo Alto?

• Work in a design‑forward hotel inspired by European hospitality
• Help curate elevated experiences that delight our guests
• Be part of a collaborative team that values dedication, craft, and growth
• Enjoy access to a modern property near leading tech campuses and cultural attractions

Let’s Redefine Hospitality Together

If you’re passionate about service, sustainability, and bright guest experiences, this is your moment. Join Hotel Citrine and help guests feel good about where they stay—and how they’re treated.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.