Front Desk/Event Coordinator

JLL; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Event Coordinator, where your exceptional customer service skills will shine. In this dynamic role, you will be the first point of contact, creating a welcoming atmosphere for employees and visitors alike. Your responsibilities will include managing events, coordinating logistics, and ensuring a professional environment that reflects the corporate image. This position offers a unique opportunity to contribute to a vibrant workplace culture while developing your career in a supportive setting. If you thrive in a fast-paced environment and enjoy building relationships, this role is perfect for you.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 2+ years in customer service or events management.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities and professionalism.

Responsibilities

• Greet employees and visitors, ensuring a welcoming environment.
• Manage events logistics and coordinate catering services.
• Handle inquiries and maintain lobby cleanliness.

Skills

Customer Service

Event Management

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma

Bachelor’s Degree

Tools

MS Office Suite

Property Management Software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Front Desk Event Coordinator

Job Summary: As a Front Desk Event Coordinator, your primary responsibility is to provide exceptional customer service and assistance to employees, customers, visitors, and vendors. You will be the first point of contact, ensuring a welcoming and professional experience for everyone. Building strong relationships and enhancing employee and customer satisfaction will be essential to your success in this role.

Key Responsibilities:

• Greet and welcome employees, customers and visitors providing a friendly and professional demeanor with emphasis on supporting executive leaders.
• Professional self-presentation that is business appropriate at all times.
• Maintain a lobby environment that is clean, tidy and accurately reflects the corporate image of the client.
• Thorough knowledge of the building's facilities, services, and amenities.
• Assist employees and visitors with inquiries, such as directions, parking, building access, luggage storage and local attractions.
• Verify building access and process visitor and temporary badges adhering to corporate security policies and procedures.
• Understand and adhere to client environmental policies.
• Proactively collaborate with property management and/or Facility Manager to resolve building issues and repair requests.
• Handle incoming phone calls, emails, and other forms of communication, addressing inquiries promptly and effectively.
• Manage the master events calendar and intake requests, confirm event requirements and ensure operations stakeholders fully understand requirements through management of communication channels, briefing and planning meetings.
• Responsible for coordinating meetings and events logistics including arrangement and set up of catering services, audiovisual equipment and furniture set up requirements.
• Plan and confirm presenters for Executive Briefings, Office Tours and Demos
• Maintain event management tools with accurate and timely information and post-event reporting.
• Coordinate with broader Events and Customer Experience Center (CXC) teams on needs, reporting and prioritization.
• Partner with internal Food and Beverage Catering Manager for large scale events.
• Exercise sound judgement to ensure that events are delivered to exceed client expectations, while maintaining adherence to guidelines and processes and leveraging meeting industry best practices and experience.
• Oversee office snack program and coffee service.
• Confirm technical functions of the room are in working ordereach day and after each meeting.
• Maintain a professional and organized breakroom area ensuring cleanliness and tidiness, keeping a pulse check on par levels.
• Receive and distribute mail and packages to employees and handle courier services.
• Responsible for office management including office supplies, print services, luggage, parking, etc.

Qualifications:

• High school diploma or equivalent; bachelor’s degree, additional certifications or relevant training is a plus.
• Minimum 2 years relevant experience required.
• Previous experience in customer service, hospitality, events management or a similar role is highly desirable.
• Excellent verbal and written communication skills, with a focus on professional phone etiquette.
• Strong interpersonal abilities and the ability to provide exceptional customer service.
• Excellent organizational and time management skills, with the ability to prioritize effectively.
• Proficiency in using computer systems, including MS Office Suite and property management software. Comfortable embracing new technologies.
• Ability to handle difficult situations with composure and maintain professionalism.
• Knowledge of local businesses, restaurants, and services in the area is an advantage.
• Possess keen eye for presentation of food set up.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Must be able to stand for long durations (expected to roam/no front desk, touchdown space will be provided).

Location:

On-site –Austin, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.