Front Desk Escrow Assistant

First American; Healdsburg (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

First American seeks a friendly Front Desk / Escrow Assistant for our office in Healdsburg, California. The role is temporary with potential to become full-time, in-office five days a week, supporting the escrow team with data entry and customer service.

The ideal candidate has strong communication, detail orientation, and a willingness to learn the escrow/title industry. Prior customer service experience is a plus.

Qualifications

• Strong communication skills and attention to detail.
• Willingness to learn and grow in escrow/title industry.
• Previous customer service experience is a plus.

Responsibilities

• Greet guests and provide a welcoming front desk experience.
• Answer incoming calls and assist with general inquiries.
• Support the escrow team with data entry and basic escrow tasks.

Skills

Customer service

Data entry

Clear communication

Job description

Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Now Hiring: Front Desk / Escrow Assistant — Temp-to-Hire Opportunity

Location: Sonoma County - Healdsburg and Sonoma Schedule: In office, 5 days per week Position Type: Temporary with potential to become full-time

About the Role

We’re looking for a friendly, dependable, and detail-oriented Front Desk / Escrow Assistant to join our team. This is a great opportunity for someone with strong customer service skills who is eager to learn and grow in the escrow/title industry.

What You’ll Do

• Greet guests and provide a welcoming front desk experience.
• Answer incoming calls and assist with general inquiries.
• Support the escrow team with data entry and other entry-level escrow tasks.

What We’re Looking For

The ideal candidate has strong communication skills, great attention to detail, a positive attitude, and a willingness to learn. Previous customer service experience is a plus.

Pay Range: $20.31 - $25.00 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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