Senior Escrow Assistant

First American; Santa Cruz (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

First American’s Direct division is seeking an Escrow Office Assistant to provide administrative support for residential escrow closings. You will handle document preparation, file maintenance, and customer inquiries, working with an Escrow officer and team to ensure smooth transaction flow.

Qualified candidates have a High School diploma and 4+ years of escrow-related experience, strong customer service, problem solving, and proficient MS Office skills to manage workloads accurately and

Qualifications

• High School diploma or equivalent.
• 4+ years related experience.
• Needs proficiency in more complicated residential transactions.
• Broad experience with escrow transactions.
• Strong customer service skills.
• Excellent verbal/written communication skills.

Responsibilities

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices.
• Works independently to resolve a wide range of inquiries.
• Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes.
• Creates and maintains files, records, reports; monitor and track workflow.
• Responds to inquiries and gathers information to resolve issues.
• Communicates information to responsible parties.
• May train / provide guidance to less experienced team members.
• May assist Escrow Offices with business development and customer service.

Skills

Customer service

Problem solving

Organizational skills

Communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

HOW YOU’LL CONTRIBUTE

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices.
• Works independently to resolve a wide range of inquiries.
• Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes.
• Creates and maintains files, records, reports; monitor and track workflow.
• Responds to inquiries and gathers information to resolve issues.
• Communicates information to responsible parties.
• May train / provide guidance to less experienced team members.
• May assist Escrow Offices with business development and customer service.
• Other duties as assigned.

WHAT YOU’LL BRING

• High School diploma or equivalent
• 4+ years experience directly related experience
• Needs proficiency in more complicated residential transactions
• Broad experience with escrow transactions
• Strong customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Ability to analyze, compare, interpret and process data
• Strong knowledge of company and/or client operating systems

Pay Range: $23.37 - $31.14 Hourly

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster