Escrow Assistant (in office)

First American; Appleton (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

401(k)

Paid time off

Employee stock purchase plan

Job summary

First American's Direct division is seeking an Escrow Assistant in Appleton, WI to support escrow team with customer service and administrative duties in a fast-paced, in-office environment. You will open orders, read title commitments, clear title where needed, and communicate with customers throughout the escrow process, leveraging MS Office and other tools.

Ideal candidates have 2+ years escrow experience, a high school diploma, strong written and verbal skills, and a teamwork mindset to help

Qualifications

• High school diploma or equivalent required.
• 2+ years escrow-related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Customer-focused with a professional attitude.

Responsibilities

• Assist in escrow processes such as opening orders and reading title commitments.
• Maintain regular communication with customers during escrow flow.
• Interpret escrow-related agreements and support closings.
• Utilize various technologies to enable escrow transactions.

Skills

Customer service

Communication

Detail oriented

Teamwork

Curiosity/learn

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality. This is an in office position located at 330 W College Ave , Appleton, WI

What You’ll Do

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years escrow-related experience preferred

Pay Range

Pay Range: $18.46 - $24.63 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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