Front Desk & Enrollment Specialist — Evenings & Weekends

Goldfish Swim School; Carmel (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School in Carmel, IN is seeking a friendly Front Desk and Sales Associate to welcome families and guide enrollment. This part-time, non-exempt role focuses on delivering a first-class experience to prospective and current members while maintaining a polished front desk and selling merchandise.

The role requires strong communication, basic computer skills, and the ability to work evenings and weekends. CPR, First Aid, and AED certifications are required through Goldfish Swim School.

Qualifications

• Natural communicator with families and colleagues.
• Willing to learn and adapt to store software systems.
• Organized, dependable and proactive about tasks and commitments.
• Prior customer service or administrative experience preferred.
• Basic computer literacy is required.

Responsibilities

• Greet every member and family warmly at check-in and make them feel welcomed.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through the enrollment process using sales and customer service techniques.
• Handle customer concerns professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized front desk, snack area, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication

Software skills

Organization

Customer service

Computer basics

Job description

Goldfish Swim School in Carmel, IN is seeking a friendly Front Desk and Sales Associate to welcome families and guide enrollment. This part-time, non-exempt role focuses on delivering a first-class experience to prospective and current members while maintaining a polished front desk and selling merchandise.

The role requires strong communication, basic computer skills, and the ability to work evenings and weekends. CPR, First Aid, and AED certifications are required through Goldfish Swim School.