Front Desk & Guest Services Associate — Flexible Hours

Talentify; Westford (MA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School seeks a Front Desk Customer Service Representative to be the first point of contact for families, handling registrations and sales while delivering a positive brand experience. The role supports instructors and management, ensuring smooth front-desk operations in a fun, safety-driven environment.

The position offers flexible shifts, paid training, and growth opportunities as the organization expands its Westford location, with emphasis on outstanding service and teamwork.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of previous customer service and/or administrative office experience.
• Intermediate level computer skills using Google, Excel and other software systems.

Responsibilities

• Answers phones, screens and directs calls professionally.
• Processes registrations and sales transactions.
• Greets parents and students and checks them in.
• Maintains front desk and snack shack area cleanliness.
• Schedules birthday/pool parties and supervises staff.
• Enforces safety rules and provides first aid when necessary.

Skills

Ability to work with children

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Some college

Tools

Google

Excel

Job description

Goldfish Swim School seeks a Front Desk Customer Service Representative to be the first point of contact for families, handling registrations and sales while delivering a positive brand experience. The role supports instructors and management, ensuring smooth front-desk operations in a fun, safety-driven environment.

The position offers flexible shifts, paid training, and growth opportunities as the organization expands its Westford location, with emphasis on outstanding service and teamwork.