Guest Experience & Enrollment Specialist

Goldfish Swim School; Rochester (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Goldfish Swim School is seeking a friendly and driven Front Desk and Sales Associate to greet families, guide them through enrollment, and drive membership sales at our Rochester location. You’ll be the first contact families have, blending customer service with sales while maintaining a welcoming environment.

The role emphasizes strong communication, organized processes, and dependable follow-through, with required CPR/First Aid/AED certifications and availability for evening and weekend

Qualifications

• Previous customer service or administrative experience preferred.
• Must be available for evening and weekend shifts.
• CPR, First Aid, and AED certifications required through Goldfish Swim School.

Responsibilities

• Greet members and families at check-in.
• Answer phones and conduct outbound sales calls to prospective members.
• Guide families through enrollment using sales and customer service techniques.
• Handle customer concerns professionally and provide solutions.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues.
• Maintain a clean, organized front desk and lobby area.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication skills

Phone & in-person interaction

Organizational skills

Customer service experience

Basic computer skills

CPR/First Aid/AED certifications

Job description

Goldfish Swim School is seeking a friendly and driven Front Desk and Sales Associate to greet families, guide them through enrollment, and drive membership sales at our Rochester location. You’ll be the first contact families have, blending customer service with sales while maintaining a welcoming environment.

The role emphasizes strong communication, organized processes, and dependable follow-through, with required CPR/First Aid/AED certifications and availability for evening and weekend