Front Desk & Enrollment Sales Associate

Goldfish Swim School; Farmington Hills (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School in Farmington Hills, MI is hiring a Front Desk and Sales Associate. As the welcoming face at our front desk, you’ll greet families, guide them through enrollment, and support members with a positive, professional attitude.

This part-time role requires strong communication, comfort with selling, and basic computer skills. You’ll handle phones, assist with merchandise, and ensure a clean, organized space while following safety procedures and first aid when needed.

Qualifications

• Friendly, people-first attitude when interacting with families.
• Willingness to learn new software and systems.
• Organized, dependable, and proactive about tasks.
• Previous customer service or administrative experience preferred.
• CPR, First Aid and AED certifications required through Goldfish Swim School.

Responsibilities

• Greet every member and family warmly at check-in and make them feel welcome.
• Answer phones, respond to inquiries, and conduct outbound sales calls.
• Guide families through enrollment using effective sales and service techniques.
• Handle customer concerns professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism.
• Maintain a clean, organized front desk, snack area, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Customer service

Sales

Phone communication

Enrollment guidance

Job description

Goldfish Swim School in Farmington Hills, MI is hiring a Front Desk and Sales Associate. As the welcoming face at our front desk, you’ll greet families, guide them through enrollment, and support members with a positive, professional attitude.

This part-time role requires strong communication, comfort with selling, and basic computer skills. You’ll handle phones, assist with merchandise, and ensure a clean, organized space while following safety procedures and first aid when needed.