Public Assistance Eligibility Case Manager

Knowledge Services; Washington (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Washington, IN, is seeking an Eligibility Specialist for the Indiana DFR program. You will assist in processing applications for TANF, SNAP, and Medicaid, gathering data face-to-face or by phone, and verifying information per state policies.

The role includes data entry, document handling, and responding to inquiries, with a 37.5-hour week, paid time off, benefits, and a starting wage of $16.50 per hour. Training is provided to enable quick impact on the community.

Qualifications

• Highly organized and analytical team player.
• 2 years' experience in a social service environment, state or local government.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years' experience in a social service environment, state or local government is desired pertaining to employment / training programs.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medicalrecords as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Organized

Analytical

Communication

Customer service

Self-starter

Education

Bachelor or Associate in Counseling or Social Services

High School Diploma or GED required

Tools

Microsoft Office

Job description

Knowledge Services in Washington, IN, is seeking an Eligibility Specialist for the Indiana DFR program. You will assist in processing applications for TANF, SNAP, and Medicaid, gathering data face-to-face or by phone, and verifying information per state policies.

The role includes data entry, document handling, and responding to inquiries, with a 37.5-hour week, paid time off, benefits, and a starting wage of $16.50 per hour. Training is provided to enable quick impact on the community.