Front Desk & Customer Support Specialist

Custom Print Graphics; Niles (IL); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Training & development

Job summary

Custom Print Graphics in Niles, Illinois is seeking a dedicated Customer Service Representative to be the first point of contact for customers. The role involves managing communication through phone and email, ensuring a positive experience for walk-in customers, and collaborating with various departments. With a keen eye for detail and strong organizational skills, the ideal candidate will thrive in a fast-paced environment. The position offers competitive hourly pay ranging from $18 to $23, along with benefits like PTO and a 401(k).

Qualifications

• 1+ years of customer service, front desk, or office administration experience.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and walk-ins.
• Manage a high volume of inbound emails and phone calls.
• Follow up on open orders, proofs, and artwork approvals.

Skills

Customer service experience

Communication skills

Organizational skills

Proficiency with Microsoft Office or Google Workspace

Ability to multitask

Job description

Custom Print Graphics in Niles, Illinois is seeking a dedicated Customer Service Representative to be the first point of contact for customers. The role involves managing communication through phone and email, ensuring a positive experience for walk-in customers, and collaborating with various departments. With a keen eye for detail and strong organizational skills, the ideal candidate will thrive in a fast-paced environment. The position offers competitive hourly pay ranging from $18 to $23, along with benefits like PTO and a 401(k).