Front Desk & Customer Support Specialist

Paycom; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Well-Being Program

Paid Time Off (PTO)

Bereavement Leave

12 Paid Holidays

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Short & Long-Term Disability Coverage

Employee Discounts

401k Plan with 3% Employer Contributor

Job summary

Family Support Services of Suncoast in Largo, FL is hiring a Customer Service Specialist who will serve as the first point of contact at the front desk and agency phone, delivering information and resolution to inquiries. The role supports office management, handles mail, coordinates conference space, and assists with administrative tasks, with a Monday–Friday schedule and a comprehensive benefits package.

Candidates should have a high school diploma, strong communication, and proven experience

Qualifications

• Education: High school diploma or GED required.
• Experience: At least two years in clerical or data management roles.
• Experience with senior management preferred.
• Proficient in Microsoft Office.
• Strong written and verbal communication.

Responsibilities

• Customer Support: Assist customers via phone, email, or in person.
• Issue Resolution: Resolve inquiries and requests promptly.
• Calendar Management: Schedule meetings and travel as needed.
• Office Coordination: Manage mail, deliveries, and conference spaces.
• Document Preparation: Prepare reports and correspondence.
• Data Management: Maintain organized electronic and physical files.
• Confidentiality: Maintain strict confidentiality.

Skills

Customer service

Communication

Organization

Time management

Discretion

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Family Support Services of Suncoast in Largo, FL is hiring a Customer Service Specialist who will serve as the first point of contact at the front desk and agency phone, delivering information and resolution to inquiries. The role supports office management, handles mail, coordinates conference space, and assists with administrative tasks, with a Monday–Friday schedule and a comprehensive benefits package.

Candidates should have a high school diploma, strong communication, and proven experience