Customer Service Specialist

Paycom; Largo (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

12 Paid Holidays

401k Plan with 3% Employer contributed

Job summary

Family Support Services of Suncoast is seeking a Customer Service Specialist to serve as the first point of contact at the Largo admin office. You will provide information and resolution to inquiries, manage mail, deliveries, and conference space, and support the Office Management Supervisor with admin tasks.

The role emphasizes exceptional customer experience, calendar and travel coordination, document prep, data/file management, and confidentiality in a busy front-desk environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: 2+ years in clerical, data management or related fields; experience with senior management.
• Proficient in Microsoft Office Suite; strong written and verbal communication.
• Excellent organizational, time-management and confidentiality skills.
• Experience in customer service or customer relations; ability to handle professional interactions.

Responsibilities

• Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns promptly and professionally.
• Calendar Management: Schedule and coordinate meetings, appointments, and travel arrangements.
• Communication: Act as primary point of contact for internal/external stakeholders.
• Meeting Coordination: Schedule conference spaces and coordinate meetings with admin leadership.
• Travel Arrangements: Book travel for employees/clients as needed.
• Document Preparation: Prepare and edit documents, reports, and correspondence.
• Data Management: Maintain electronic and physical files; ensure accessibility and security.
• Expense Management: Track and process expense reports for travel per policy.
• Project Support: Assist with special projects and provide admin support.
• Confidentiality: Handle sensitive information and maintain confidentiality.
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Time management

Discretion/confidentiality

Problem solving

Multitasking

Empathy

Education

High school diploma or GED

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Job Details: Job Location: Family Support Services of Suncoast Admin Office - Largo, FL 33771, Position Type: Full Time, Education Level: High School/GED, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Customer Service Specialist

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tution Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

This position will be the first point of contact for our customers at our front desk and agency phone, providing them with assistance, information, and resolution to their questions and issues. This position plays a vital role in maintaining customer satisfaction, building relationships, and contributing to our company's success by delivering top-notch customer service. This position is responsible for sorting mail, receiving deliveries, coordinating conference space, and assisting the Office Management Supervisor with administrative functions.

Essential Duties

• Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns, complaints, and requests promptly and professionally, ensuring a high level of satisfaction.
• Calendar Management: Scheduling and coordinating meetings, appointments, and travel arrangements as needed.
• Communication: Act as the primary point of contact for internal and external stakeholders, screening and prioritizing communications, and handling inquiries when appropriate.
• Meeting Coordination: Schedule conference spaces and coordinate meetings in partnership with administrative leadership.
• Travel Arrangements: Book travel arrangements including conference registration, flights, accommodations, and transportation for employees/clients as needed.
• Document Preparation: Prepare and edit documents, reports, and correspondence as requested.
• Data Management: Maintain and organize electronic and physical files, ensuring information is easily accessible and secure.
• Expense Management: Track and process expense reports for scheduled travel ensuring compliance with company policies.
• Project Support: Assist with special projects and initiatives providing administrative support as needed.
• Confidentiality: Handle sensitive information and always maintain strict confidentiality.
• Other duties as assigned

Schedule: Monday - Friday, 8:30am-5pm

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or GED required.
• Experience: Two or more years of experience in a clerical, data management or related field. Previous experience working with Senior Management.
• Proven experience as an executive administrative assistant or in a similar role.
• Exceptional organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Discretion and ability to maintain confidentiality.
• Proven experience in customer service or customer relations, with a demonstrated ability to handle professional customer interactions.
• Excellent communication and interpersonal skills, characterized by compassion and empathy.
• Strong problem-solving skills and the ability to navigate complex customer situations.
• Independent and effective time management skills.
• Dedication to delivering an outstanding customer experience.
• Strong attention to detail, accuracy and follow-through.

Other Requirements

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.com
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [e-mail].