Front Desk & Admin Support Specialist

Paycom; Largo (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

12 Paid Holidays

401k Plan with 3% Employer contributed

Job summary

Family Support Services of Suncoast is seeking a Customer Service Specialist to serve as the first point of contact at the Largo admin office. You will provide information and resolution to inquiries, manage mail, deliveries, and conference space, and support the Office Management Supervisor with admin tasks.

The role emphasizes exceptional customer experience, calendar and travel coordination, document prep, data/file management, and confidentiality in a busy front-desk environment.

Qualifications

• Education: High school diploma or GED required.
• Experience: 2+ years in clerical, data management or related fields; experience with senior management.
• Proficient in Microsoft Office Suite; strong written and verbal communication.
• Excellent organizational, time-management and confidentiality skills.
• Experience in customer service or customer relations; ability to handle professional interactions.

Responsibilities

• Customer Support: Interact with customers via phone, email, or in-person to assist with inquiries and general support.
• Issue Resolution: Address and resolve customer concerns promptly and professionally.
• Calendar Management: Schedule and coordinate meetings, appointments, and travel arrangements.
• Communication: Act as primary point of contact for internal/external stakeholders.
• Meeting Coordination: Schedule conference spaces and coordinate meetings with admin leadership.
• Travel Arrangements: Book travel for employees/clients as needed.
• Document Preparation: Prepare and edit documents, reports, and correspondence.
• Data Management: Maintain electronic and physical files; ensure accessibility and security.
• Expense Management: Track and process expense reports for travel per policy.
• Project Support: Assist with special projects and provide admin support.
• Confidentiality: Handle sensitive information and maintain confidentiality.
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Time management

Discretion/confidentiality

Problem solving

Multitasking

Empathy

Education

High school diploma or GED

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Family Support Services of Suncoast is seeking a Customer Service Specialist to serve as the first point of contact at the Largo admin office. You will provide information and resolution to inquiries, manage mail, deliveries, and conference space, and support the Office Management Supervisor with admin tasks.

The role emphasizes exceptional customer experience, calendar and travel coordination, document prep, data/file management, and confidentiality in a busy front-desk environment.