Front Desk & Customer Support Specialist

Hometown Healthcare; Flowood (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

Hometown Healthcare in Flowood, MS is seeking a dedicated Customer Service Representative to be the primary contact for clients. You will handle calls, manage appointments, and document interactions using MS Office and Google Workspace.

The ideal candidate has strong communication, organizational skills, and experience in front desk roles. Bilingual abilities are a plus, and you will contribute to a positive patient and client experience in a professional office setting.

Qualifications

• Experience in office management, front desk, or administrative support.
• Proficient with MS Office and data entry.
• Bilingual abilities preferred to serve diverse clients.

Responsibilities

• Handle incoming calls with a multi-line phone system and provide courteous assistance.
• Document interactions using MS Office, Google Workspace, and related software.
• Enter data accurately and keep organized records of inquiries and appointments.
• Greet visitors at front desk and manage routine office tasks.
• Schedule appointments and assist with calendar management.
• Support clerical tasks: filing, proofreading, and supplies management.
• Communicate effectively by phone and email with clients.
• Collaborate with team to improve office productivity and resolve issues.

Skills

Multitasking

Communication skills

Bilingual (English/Spanish)

Customer service

Phone etiquette

Organizational skills

Data entry

Microsoft Office

Google Workspace

Reception duties

Tools

Microsoft Office Suite

Google Workspace

Data entry software

Job description

Hometown Healthcare in Flowood, MS is seeking a dedicated Customer Service Representative to be the primary contact for clients. You will handle calls, manage appointments, and document interactions using MS Office and Google Workspace.

The ideal candidate has strong communication, organizational skills, and experience in front desk roles. Bilingual abilities are a plus, and you will contribute to a positive patient and client experience in a professional office setting.