Front Desk & Customer Support Specialist

City of Sunny Isles Beach; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

City of Sunny Isles Beach is seeking an entry-level Office Assistant to perform clerical and reception duties in a typical city office setting. Responsibilities include answering phones, assisting the public, processing payments, and maintaining records.

The role requires high school completion with some experience, basic computer skills, and strong communication. Evening and weekend availability is expected as part of the schedule.

Qualifications

• High School Diploma or GED plus 1 year of clerical/customer service experience.
• Some college coursework may be preferred.
• Ability to operate standard office equipment and basic computer software.
• Strong written and oral communication skills.
• Excellent customer service and professional interaction with the public.
• Must be able to work nights and weekends on a consistent basis.

Responsibilities

• Answer the telephone, assist the public, and provide information related to department policies and procedures.
• Accept payments, receive cash and make change, process credit cards, checks, etc.
• Interact courteously and tactfully with managers, co-workers, customers and/or vendors.
• Type, proofread and process documents using word processing software.
• Review documents for accuracy and conformance to procedures.
• Use computers for word processing and spreadsheet functions; prepare computerized reports.
• Sort and file documents; assist with photocopying and distributing materials.
• Assist in receiving, sorting and distributing mail; maintain supply room and order supplies.
• Promote friendly, professional service to the public and represent the City well.
• Identify cost-control measures in service delivery and within the department.
• Perform other related duties as assigned.

Skills

Customer service

Typing

Word processing

Data entry

Filing

Front desk reception

Phone answering

Cash handling

Education

High School Diploma or GED

Job description

City of Sunny Isles Beach is seeking an entry-level Office Assistant to perform clerical and reception duties in a typical city office setting. Responsibilities include answering phones, assisting the public, processing payments, and maintaining records.

The role requires high school completion with some experience, basic computer skills, and strong communication. Evening and weekend availability is expected as part of the schedule.