Collision Center Receptionist & Automotive Customer Service

Diehl CDJR of Robinson; Elm (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our team. This full-time role provides front-desk, administrative support and exceptional customer service for our collision repair operation.

You will greet customers, answer phones, schedule appointments, coordinate with estimators and service personnel, and maintain a welcoming reception area.

Qualifications

• Previous receptionist or customer service experience.
• Excellent verbal and written communication skills.
• Ability to learn automotive and collision repair software.

Responsibilities

• Greet customers professionally and assist them when they arrive at the collision center.
• Answer and route incoming phone calls.
• Schedule appointments and assist with customer inquiries.
• Direct customers to collision estimators, service personnel, and appropriate departments.
• Maintain a clean, professional, and welcoming reception area.
• Perform data entry and general administrative duties.

Skills

Professional communication

Customer service

Organizational skills

Teamwork

Punctuality

Attention to detail

Tools

Data entry

Job description

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our team. This full-time role provides front-desk, administrative support and exceptional customer service for our collision repair operation.

You will greet customers, answer phones, schedule appointments, coordinate with estimators and service personnel, and maintain a welcoming reception area.