Front Desk & Customer Experience Specialist

Caskinette Ford; Village of Carthage (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid time off

Holidays

5 day work week

Closed Sundays

Training & growth

Health benefits

401K

Paid holidays

Job summary

Caskinette Ford is seeking a friendly Receptionist to be the first point of contact for customers. You will greet visitors, answer calls, take messages, and help with basic inquiries while supporting sales, service, and office staff.

The role emphasizes strong communication, reliability, and the ability to multitask in a busy dealership environment. Training is provided, with a team-focused workplace and comprehensive benefits.

Qualifications

• Friendly, professional demeanor with customers.
• Strong communication and customer service skills.
• Dependable and punctual in a busy dealership setting.
• Able to multitask in a fast-paced environment.
• Organized and detail-oriented; accurate data entry.

Responsibilities

• Greet customers and direct them to the right department.
• Answer and route incoming phone calls.
• Take accurate messages and assist with basic customer questions.
• Provide friendly, professional customer service.
• Assist sales, service, and office staff with administrative tasks.
• Handle paperwork, filing, scanning, and data entry.
• Maintain an organized and welcoming front desk and showroom.
• Perform other general office duties as needed.

Skills

Customer service

Communication

Multitasking

Organization

Computer literacy

Teamwork

Tools

Microsoft Office

Phone system

Data entry software

Job description

Caskinette Ford is seeking a friendly Receptionist to be the first point of contact for customers. You will greet visitors, answer calls, take messages, and help with basic inquiries while supporting sales, service, and office staff.

The role emphasizes strong communication, reliability, and the ability to multitask in a busy dealership environment. Training is provided, with a team-focused workplace and comprehensive benefits.