Front Desk & Customer Experience Specialist

Camping World; Surprise (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Camping World is seeking a Receptionist to be the first point of contact for customers in Surprise, AZ. You will greet guests, set a positive tone, and direct VIP appointments to the appropriate team member.

The role involves managing calls, supporting front desk operations, and contributing to a high standard of customer service. The ideal candidate will have a high school education, strong interpersonal skills, and the ability to multitask.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and leadership ability to take charge when needed.
• Reliable team player with personal responsibility.
• Strong organizational skills and multitasking ability.
• Ability to meet the needs of a diverse client base.
• MS Office proficiency.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic and commitment to success every day.
• Assist customers with any questions directed to the reception desk.

Skills

Customer service

Interpersonal skills

Leadership

Multitasking

Communication

MS Office

Education

High School diploma or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first point of contact for customers in Surprise, AZ. You will greet guests, set a positive tone, and direct VIP appointments to the appropriate team member.

The role involves managing calls, supporting front desk operations, and contributing to a high standard of customer service. The ideal candidate will have a high school education, strong interpersonal skills, and the ability to multitask.