Front Desk Lead - VIP Customer Experience

Camping World; Murfreesboro (TN); On-site; USD 19,286 - 24,190; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Job summary

Camping World is seeking a Receptionist to be the first contact for customers and to greet them at the front desk, setting a positive tone for their visit. You will coordinate VIP check-ins, route customers to the right team, and manage front-desk activities including calls and CRM updates.

Ideal candidates have a high school diploma or equivalent, strong interpersonal and organizational skills, and the ability to multitask. Physical ability to lift up to 25 lbs is required.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative, leadership, reliability and teamwork.
• Strong organizational skills with the ability to multitask.
• Proficient in MS Office.
• Must be able to lift up to 25 lbs and move up to 50 lbs with assistance.

Responsibilities

• Be the first point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary.

Skills

Interpersonal skills

Presentation

Relationship-building

Initiative

Leadership

Reliability

Organizational skills

Multitasking

Customer service

Education

High School education or equivalent

Tools

MS Office

Job description

Camping World is seeking a Receptionist to be the first contact for customers and to greet them at the front desk, setting a positive tone for their visit. You will coordinate VIP check-ins, route customers to the right team, and manage front-desk activities including calls and CRM updates.

Ideal candidates have a high school diploma or equivalent, strong interpersonal and organizational skills, and the ability to multitask. Physical ability to lift up to 25 lbs is required.