Front Desk & Customer Experience Specialist

Mccurley; Richland, Northern (WA, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Long Term Disability

Voluntary Life

Illness, Cancer and Accident Insurance

401k with company contribution

6 Paid Holidays and Paid Time Off

Jury Duty Pay

Discounts on McCurley wear, autoPurchh

Job summary

McCurley Dealerships is seeking a Receptionist to greet customers in person or by phone and route calls to the appropriate department, ensuring timely and accurate communication. The role includes data entry, filing, and handling confidential information at the front desk.

The position involves maintaining the filing system, assisting with mail distribution, and performing various clerical duties while complying with dealership policies and state/federal regulations.

Qualifications

• Accuracy – Ability to perform work accurately and thoroughly.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Honest/Integrity – Ability to be truthful and be seen as credible in the workplace.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

Responsibilities

• Greet customers in person or by phone and direct to the appropriate person or department in accordance with procedures.
• Perform data entry, filing, prepare correspondence, and handling confidential information at the front desk.
• Obtain customers’ names and arrange contact with the person they are calling for.
• Take messages professionally and note the nature of business.
• Maintain accounting filing system and assist with mail duties.
• Conform to dealership policies and non-discrimination guidelines.

Skills

Accuracy

Active Listening

Customer Oriented

Honesty/Integrity

Working Under Pressure

Job description

McCurley Dealerships is seeking a Receptionist to greet customers in person or by phone and route calls to the appropriate department, ensuring timely and accurate communication. The role includes data entry, filing, and handling confidential information at the front desk.

The position involves maintaining the filing system, assisting with mail distribution, and performing various clerical duties while complying with dealership policies and state/federal regulations.