Front Desk & Customer Experience Specialist

McLarty Daniel Ford; Bentonville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

McLarty Daniel Ford in Bentonville, AR seeks a friendly receptionist to greet customers, determine the nature of their visit, and direct them to the correct department. The role handles phone inquiries, takes messages, provides basic information, supports clerical tasks, and assists during busy periods while maintaining privacy and a professional demeanor.

Additional duties include opening repair orders, answering calls, relaying messages, typing memos/reports, and ensuring compliance with

Responsibilities

• Greets customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Obtains basic demographic information about each customer using a computer system, a log sheet or other method established by the dealership.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists customers during the morning and evening rush whenever possible.
• Assists with clerical duties as required. Maintains privacy of customer information.
• Maintains a professional attitude with co-workers, customers, vendors.
• Follows the dress code the company has put in place. Maintains a clean and neat work area. Keeps area free of debris.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.

Job description

McLarty Daniel Ford in Bentonville, AR seeks a friendly receptionist to greet customers, determine the nature of their visit, and direct them to the correct department. The role handles phone inquiries, takes messages, provides basic information, supports clerical tasks, and assists during busy periods while maintaining privacy and a professional demeanor.

Additional duties include opening repair orders, answering calls, relaying messages, typing memos/reports, and ensuring compliance with