Front Desk & Customer Experience Specialist

Friendly Acura of Middletown; City of Middletown (NY); On-site; USD 35,000 - 42,000; Full time

Job summary

Friendly Auto Group is looking for an energetic front desk associate in Middletown, NY. The role involves answering dealership group phones, greeting prospects and customers, and directing them to the right department or salesperson.

You will work closely with the sales team, maintain professional communication with callers and visitors, and support scheduling, data entry, and documentation tasks as needed. A courteous, punctual, and customer-focused approach is essential.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor expected.
• Professional presentation and attire required.
• Punctual with ability to handle schedule flexibility.
• A clean driving record and valid driver’s license.

Responsibilities

• Answer dealership group phones.
• Greet and receive prospects and customers.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to a salesperson.
• Work cooperatively with the sales team.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Type memos, correspondence, reports, and other documents.
• Assist in scheduling and confirming sales appointments.
• Data entry.

Skills

Excellent communication

Outgoing demeanor

Professional presentation

Punctuality

Clean driving record

Job description

Friendly Auto Group is looking for an energetic front desk associate in Middletown, NY. The role involves answering dealership group phones, greeting prospects and customers, and directing them to the right department or salesperson.

You will work closely with the sales team, maintain professional communication with callers and visitors, and support scheduling, data entry, and documentation tasks as needed. A courteous, punctual, and customer-focused approach is essential.