Receptionist

Manhattan Motorcars, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Manhattan Motorcars, Inc. is seeking a friendly and professional receptionist to staff the showroom reception. The role involves greeting customers, directing calls to the appropriate department, and supporting the sales team with scheduling and documentation.

Responsibilities include updating records, assisting in vehicle exchanges, and contributing to customer satisfaction and retention programs. A polished appearance and reliable punctuality are essential in this fast-paced automotive setting.

Qualifications

• Excellent communication skills are required for phone, text, and email handling.
• Outgoing, positive demeanor is essential for front-desk interactions.
• Professional presentation and appearance are important in a dealership environment.
• Punctuality and flexibility with scheduling are necessary to meet showroom needs.
• Maintaining a professional impression reflects well on the dealership.

Responsibilities

• Answer dealership group phones, texts, and emails.
• Greet and receive prospects and customers in the showroom.
• Direct customers to the appropriate department and notify staff when someone is waiting.
• Work cooperatively with the sales team.
• Update customer records and schedule sales appointments.
• Prepare memos, correspondence, and reports.
• Assist in scheduling and confirming sales appointments.
• Process dealer exchanges of vehicle paperwork.
• Support customer satisfaction and retention efforts.
• Maintain dealer records and prepare outgoing mail.

Skills

Excellent communication

Outgoing and positive demeanor

Professional presentation

Punctual with schedule flexibility

Maintains a professional appearance

Job description

Manhattan Motorcars has an opportunity to join our team! We are looking for an enthusiastic, upbeat & professional person to staff our reception desk, greet our valued customers & direct callers to the appropriate destination within our state-of-the-art facility. Responsibilities

• Answering dealership group phones, text messages, and emails
• Greeting and receiving prospects and customers in the showroom
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
• Working cooperatively with the sales team
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Types memos, correspondence, reports, and other documents
• Assisting in scheduling and confirming sales appointments
• Assisting in the dealer exchange of vehicle process
• Participating in customer satisfaction process
• Participate in customer retention process
• Maintaining dealer records including filing of documents, updating spreadsheets, etc.
• Creating and managing outgoing Fedex envelopes and USPS mail

• Excellent communication skills
• Outgoing and positive demeanor
• Professional presentation
• Punctual with the ability to handle schedule flexibility
• Maintains a professional appearance

Compensation Range * $18 / hr - $24 / hr, commensurate with experience.