Front Desk & Customer Experience Specialist

Kathy Wall - State Farm Insurance Agent; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Job summary

Kathy Wall – State Farm Agency in Dallas, TX is seeking a friendly, organized Receptionist to greet customers, manage calls, and support daily office operations. You will help keep records accurate and assist customers with insurance product information, while contributing to a welcoming office environment.

The ideal candidate is professional, detail-oriented, and comfortable communicating with customers. This role offers opportunities for growth in the insurance industry and a collaborative

Qualifications

• Experience in reception, customer service, or administrative role is preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organizational skills and attention to detail are necessary.
• Ability to multitask and prioritize in a busy office environment.
• Comfortable discussing insurance-related topics with customers.
• Basic computer skills and CRM system familiarity are expected.

Responsibilities

• Greet customers warmly in person and over the phone and direct them to the right team members.
• Answer incoming calls, respond to inquiries, and handle office communications.
• Schedule appointments and keep an organized calendar.
• Maintain accurate customer records and assist with administrative duties.
• Identify opportunities to connect customers with insurance products and services.
• Provide excellent customer service and follow up on customer needs.
• Support daily office tasks and special projects to keep the office running smoothly.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Kathy Wall – State Farm Agency in Dallas, TX is seeking a friendly, organized Receptionist to greet customers, manage calls, and support daily office operations. You will help keep records accurate and assist customers with insurance product information, while contributing to a welcoming office environment.

The ideal candidate is professional, detail-oriented, and comfortable communicating with customers. This role offers opportunities for growth in the insurance industry and a collaborative