Front Desk & Customer Experience Specialist

Michele Warren - State Farm Agent; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

Michele Warren - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join the team in Austin. The ideal candidate will be highly organized, detail-oriented, and contribute to a positive, productive workplace.

Responsibilities include greeting customers, scheduling, handling inquiries, maintaining records, and supporting sales conversations with prospective and existing clients. Strong communication and basic computer skills are essential.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintaining customer records.
• Engage with customers to discuss insurance options when appropriate.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

Michele Warren - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join the team in Austin. The ideal candidate will be highly organized, detail-oriented, and contribute to a positive, productive workplace.

Responsibilities include greeting customers, scheduling, handling inquiries, maintaining records, and supporting sales conversations with prospective and existing clients. Strong communication and basic computer skills are essential.