Receptionist & Customer Experience Specialist

Brian Lane - State Farm Agent; West Columbia (TX); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Lane - State Farm Agent is seeking a Receptionist to join the team as a State Farm Agent Team Member. The role involves greeting customers in person and over the phone, directing them to the right team members, and managing appointment scheduling and office communications.

The ideal candidate will have previous receptionist or customer service experience, strong communication skills, and comfort with sales conversations. Microsoft Office proficiency and CRM system familiarity are expected.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Microsoft Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Brian Lane - State Farm Agent is seeking a Receptionist to join the team as a State Farm Agent Team Member. The role involves greeting customers in person and over the phone, directing them to the right team members, and managing appointment scheduling and office communications.

The ideal candidate will have previous receptionist or customer service experience, strong communication skills, and comfort with sales conversations. Microsoft Office proficiency and CRM system familiarity are expected.