Front Desk Customer Experience & Order Entry Pro

Construction Resources, Ltd.; Sandy Springs (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long Term Disability

FSAs

Voluntary Short-Term Disability

Voluntary Life Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

Construction Resources, Ltd. is seeking a Customer Service Representative- Front Desk to join our Sandy Springs team. You will handle customer inquiries, enter orders, schedule deliveries, and coordinate with production and sales to ensure smooth client experiences.

The role requires a High School Diploma or GED, strong organizational and communication skills, and the ability to multi-task. Bi-lingual English/Spanish is a plus; proficiency with Microsoft Office (Outlook, Excel, Word) is expected.

Qualifications

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills; Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

Responsibilities

• Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services
• Manage order entry process
• Communicate with Sourcing team and SOPT to secure needed product
• Communicate with production or scheduling managers concerning special requirements on orders
• Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members
• Communicate any credit issues discovered upon order entry to appropriate sales personnel
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Skills

Bilingual English/Spanish

Strong organizational skills

Detail-oriented

Multi-tasking

Verbal and written communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Construction Resources, Ltd. is seeking a Customer Service Representative- Front Desk to join our Sandy Springs team. You will handle customer inquiries, enter orders, schedule deliveries, and coordinate with production and sales to ensure smooth client experiences.

The role requires a High School Diploma or GED, strong organizational and communication skills, and the ability to multi-task. Bi-lingual English/Spanish is a plus; proficiency with Microsoft Office (Outlook, Excel, Word) is expected.