Front Desk & Customer Care Specialist - Flexible Schedule

State Farm; Dubuque (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Competitive salary

Flexible schedule

Job summary

State Farm Agent Lane Madsen in Dubuque, IA seeks a Receptionist - Team Member to welcome customers, manage scheduling, and support the office. This role suits organized, detail-oriented individuals who enjoy a supportive, growth-focused environment.

Responsibilities include greeting customers in person and by phone, handling inquiries, maintaining records, coordinating communications, and assisting the team with administrative tasks.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Organizational skills

Sales conversations

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Paid time off
• Training & development
• 401(k) matching
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:
Lane Madsen - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.