Front Desk & Customer Care Specialist (Bilingual)

Sasha Ivanov Insurance; Palatine (IL); Hybrid; USD 45,000 - 47,000; Full time

Benefits offered by this job

Hiring Bonus

Opportunity for advancement

Paid time off

Bonus based on performance

Training & development

Competitive salary

Flexible schedule

Job summary

Sasha Ivanov - State Farm Agent in Palatine, IL is seeking a friendly Receptionist - State Farm Agent Team Member to join our busy office. You will greet customers, manage calls, schedule appointments, and help maintain customer records with accuracy and warmth. The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options.

Bilingual Spanish is preferred. We offer a supportive team, opportunities for advancement, paid time off, training and development, and a

Qualifications

• Previous experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organization and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales aptitude

CRM systems

MS Office

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Sasha Ivanov - State Farm Agent in Palatine, IL is seeking a friendly Receptionist - State Farm Agent Team Member to join our busy office. You will greet customers, manage calls, schedule appointments, and help maintain customer records with accuracy and warmth. The ideal candidate is organized, detail-oriented, and comfortable discussing insurance options.

Bilingual Spanish is preferred. We offer a supportive team, opportunities for advancement, paid time off, training and development, and a