Front Desk & Customer Care Specialist

Jill Mitchell - State Farm Agent; Tucson (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Descripción de la vacante

Jill Mitchell State Farm is seeking a friendly receptionist to join our Tucson office. You will greet clients, schedule appointments, and support daily operations with a focus on customer service.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance options for customers. Previous experience in receptionist or customer service roles is preferred, and proficiency with Microsoft Office and CRM systems is a plus.

Formación

• Experience in receptionist or customer service roles is preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are required.
• Comfort engaging in sales conversations to identify insurance opportunities.
• Basic computer skills including MS Office and CRM systems are expected.

Responsabilidades

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Conocimientos

Receptionist experience

Communication

Organizational skills

Sales conversations

Customer service

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

ROLE DESCRIPTION:
Jill Mitchell State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.