Front Desk & Customer Care Specialist

State Farm; Oceanside (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team Member role at John Cho - State Farm Agent is seeking a receptionist to support daily office operations and deliver excellent customer service.

You will greet customers, manage scheduling, maintain records, and assist in identifying opportunities to offer insurance options while supporting team goals.

Ideal candidates are organized, personable, and eager to learn and grow within the insurance industry, with basic computer and CRM experience.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Organizational skills

Sales conversations

Computer literacy

Tools

CRM systems

Microsoft Office

Job description

State Farm Agent Team Member role at John Cho - State Farm Agent is seeking a receptionist to support daily office operations and deliver excellent customer service.

You will greet customers, manage scheduling, maintain records, and assist in identifying opportunities to offer insurance options while supporting team goals.

Ideal candidates are organized, personable, and eager to learn and grow within the insurance industry, with basic computer and CRM experience.