Front Desk & Customer Care Pro - Flexible Schedule & Growth

saullopez-1; West Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Performance bonus

Employee discounts

Flexible schedule

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Saul Lopez State Farm Agency is seeking a friendly Customer Service Representative to greet customers, manage appointments, and maintain records. The role involves engaging with clients to offer insurance options and provide top-tier service in a supportive, growth-oriented environment.

Candidates should have prior receptionist or customer service experience, strong communication skills, and be willing to pursue insurance licensing with provided sponsorship.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Willing to pass insurance exams and obtain licenses (licensing sponsorship available).

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service experience

Communication skills

Interpersonal skills

Receptionist experience

Job description

Saul Lopez State Farm Agency is seeking a friendly Customer Service Representative to greet customers, manage appointments, and maintain records. The role involves engaging with clients to offer insurance options and provide top-tier service in a supportive, growth-oriented environment.

Candidates should have prior receptionist or customer service experience, strong communication skills, and be willing to pursue insurance licensing with provided sponsorship.