Front Desk & Court Operations Specialist

Ferrovial; Virginia; Presencial; USD 41.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k)

Paid time off

Dental insurance

Descripción de la vacante

Ferrovial seeks a Customer Service Front Desk Clerk/Information Concierge to manage in-person interactions, process payments, and support dispute resolution for toll-related matters. The role includes serving as a back-up Court Clerk and aiding docket preparation and court-day support in a dynamic, fast-paced environment.

You will use CRM tools to track notices and license plates, review toll data in Power BI, ensure timely communications, and maintain confidentiality while delivering excellent

Formación

• High school diploma required.
• Experience in call center or customer service preferred.
• Bilingual (English & Spanish) is a plus.

Responsabilidades

• Greet guests and manage front desk operations.
• Use CRM to manage customer contacts and notices.
• Process payments and reconcile activities.
• Support court operations and docket preparation.
• Prepare dockets and coordinate with outside counsel.
• Maintain confidentiality of sensitive information.

Conocimientos

Excellent communication

Active listening

Multitasking

Bilingual English/Spanish

Educación

High School Diploma or equivalent

Herramientas

Microsoft Excel

Word

PowerPoint

CBO software

Descripción del empleo

Ferrovial seeks a Customer Service Front Desk Clerk/Information Concierge to manage in-person interactions, process payments, and support dispute resolution for toll-related matters. The role includes serving as a back-up Court Clerk and aiding docket preparation and court-day support in a dynamic, fast-paced environment.

You will use CRM tools to track notices and license plates, review toll data in Power BI, ensure timely communications, and maintain confidentiality while delivering excellent