Front Desk & Court Clerk — Customer Relations

I-66 Express Mobility Partners; Manassas (VA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Annual bonus possible

Job summary

I-66 Express Mobility Partners is seeking a Customer Service Front Desk Clerk/Information Concierge – Back-Up Court Clerk to manage in‑person interactions, process payments, and support judicial operations at Prince William and Fairfax counties courts.

You will greet visitors, maintain a professional front desk, use CRM and CBO systems, reconcile disputes, and assist with docket preparation and court day support while ensuring accurate documentation and timely communication.

Qualifications

• High School Diploma or equivalent certification required.
• Previous call center, customer service, and/or collections experience preferred, but not required.
• Previous experience as a court clerk, legal assistant, or in a customer service role within a legal environment preferred.

Responsibilities

• Greet guests and visitors at the 66 Express Outside the Beltway lobby.
• Maintain the front desk and reception area to stay neat and stocked for daily operations.
• Handle customer interactions with integrity, professionalism and poise.
• Use the CRM tool (CBO) to manage contacts, notices, and license plates.
• Use Power BI to review roadside transactions and verify toll charges.
• Process payments and apply them to the appropriate notice and account.
• Support judicial operations as back‑up Court Clerk and assist with docket prep.
• Document settlements and court outcomes in CBO and coordinate with attorneys.

Skills

Communication

Active listening

Rapport building

Multitasking

Problem solving

Attention to detail

Discretion

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Excel

Power BI

CBO (Customer Billing Office)

Microsoft Word

PowerPoint

Job description

I-66 Express Mobility Partners is seeking a Customer Service Front Desk Clerk/Information Concierge – Back-Up Court Clerk to manage in‑person interactions, process payments, and support judicial operations at Prince William and Fairfax counties courts.

You will greet visitors, maintain a professional front desk, use CRM and CBO systems, reconcile disputes, and assist with docket preparation and court day support while ensuring accurate documentation and timely communication.