Customer Concierge & Court Support Clerk

Webber Waterworks; Manassas (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Cintra-led consortium seeks a Customer Service Front Desk Clerk/Information Concierge to handle in-person inquiries, payments, and dispute processing for the 66 Express Outside the Beltway project. The role also serves as a back-up Court Clerk, assisting with docket prep, pre-court settlement communications, and court-day support.

The position requires professional interaction at the front desk, accurate payment processing, and coordination with internal teams to ensure smooth court-related

Qualifications

• Experience handling in-person customer interactions at a front desk.
• Ability to process payments and reconcile related activity accurately.
• Familiarity with toll systems and customer dispute resolution processes.

Responsibilities

• Greet guests and visitors at the front desk lobby.
• Ensure front desk is neat, stocked, and welcoming for daily operations.
• Handle customer interactions with integrity and professionalism.
• Use the CBO CRM to manage notices, violations, and license plates.
• Use Power BI to review roadside transactions and validate tolls.
• Process payments and apply to notices or accounts.
• Provide guidance about 66 Express Outside the Beltway.
• Research and resolve disputes using established procedures.
• Set expectations for information needed to resolve disputes.

Skills

Power BI

CBO CRM system

Tools

Customer Relationship Management tool (CBO)

Power BI

Job description

Cintra-led consortium seeks a Customer Service Front Desk Clerk/Information Concierge to handle in-person inquiries, payments, and dispute processing for the 66 Express Outside the Beltway project. The role also serves as a back-up Court Clerk, assisting with docket prep, pre-court settlement communications, and court-day support.

The position requires professional interaction at the front desk, accurate payment processing, and coordination with internal teams to ensure smooth court-related