Front Desk Coordinator with Orthodontic Experience

Balance Advanced Dentistry & Orthodontics

Duluth (GA)

On-site

USD 37,000 - 50,000

Full time

12 days ago

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Benefits offered by this job

Health and Dental Insurance

401(k) with company matching

Paid Time Off (PTO) and Paid Sick Time

Paid Training and On‑the‑job Training

Employee discounts on services

Job summary

Balance Advanced Dentistry & Orthodontics is seeking a friendly Front Desk Coordinator with orthodontic dental experience to greet patients, manage check-ins, scheduling, and inquiries. You will be the first impression and help maintain a smooth patient flow in a busy practice.

This role requires bilingual English/Spanish communication, proficiency with Eaglesoft and Cloud 9, and strong organizational skills to multitask across calls, appointments, and billing in a high-volume setting.

Qualifications

Must have orthodontic front desk experience.
Fluent in English and Spanish.
Experience using dental software Eaglesoft and Cloud 9.
Able to multitask in a high-volume office with strong customer service.

Responsibilities

Greet patients and manage check-in/check-out.
Coordinate complex orthodontic appointments and daily office calendar.
Handle multi-line phone system and respond to patient inquiries.
Verify insurance coverage and assist with billing and payments.
Maintain accurate patient records with confidentiality.

Skills

Bilingual: English & Spanish

Organizational skills

Customer service

Tools

Eaglesoft

Cloud 9

Job description

The Face of Our Practice: Join Us as a Front Desk Coordinator with Orthodontic Dental Experience

We are seeking a professional, organized, and welcoming Front Desk Coordinator to manage the heartbeat of our office. You will be the first point of contact for our patients, responsible for everything from scheduling and check-ins to managing patient inquiries. If you are a multitasking expert with a passion for customer service and a friendly personality, we want to hear from you.

Our orthodontic practice is a community‑focused office dedicated to providing a seamless, positive experience for every family we serve. We value clear communication, efficiency, and a supportive team culture. We offer extensive training to help our staff excel and grow within their careers while maintaining a high standard of patient care.

Pay

$18 - $24 per hour
Competitive salary based on qualifications and experience.

Shift & Schedule

Monday through Friday: 8:00 AM – 4:00 PM.

Saturdays: 7:00 AM – 3:00 PM (Every other week).

Requirements

Software Experience: Other Dental Software
With ORTHODONTIC DENTAL EXPERIENCE
Bilingual Proficiency: Must be fluent in English and Spanish to communicate effectively with our patients.
Software Expertise: Proven experience using Eaglesoft and Cloud 9.
Organizational Skills: Exceptional ability to multitask and manage time in a high‑volume office.
Attitude: A friendly, positive, and professional approach to customer service.

Preferences

Prior experience in a dental or orthodontic front‑desk role.
Basic understanding of dental insurance coding and terminology.

Job Description

Patient Hospitality: Greet patients warmly upon arrival and manage the check‑in and check‑out process.
Scheduling: Coordinate complex orthodontic appointments and manage the daily office calendar to ensure efficient patient flow.
Communication: Handle multi‑line phone systems, responding to patient inquiries and confirming appointments.
Insurance & Billing: Verify insurance coverage and assist with processing payments and billing.
Record Management: Ensure patient files are accurate, updated, and handled with strict confidentiality.

Benefits