Front Desk Coordinator

North American Dental Group (NADG); Youngstown (OH); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive PTO

Benefits package

401k

Career growth

Job summary

North American Dental Group's partner practice in Youngstown, OH is seeking a Front Desk Coordinator to deliver top-notch patient care. You will handle check-in/out, scheduling, insurance verification, and end-of-day reports, ensuring every patient visits with peace of mind.

You’ll greet visitors, answer calls, explain procedures, collect co-pays, verify coverage, and keep accurate records. Requirements: HS diploma (associates preferred), 1–5 years in customer service or dental front desk,

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Handle financial information, insurance verification, and end-of-day reports with accuracy.
• Clerical tasks: sorting mail, scanning, greeting visitors, scheduling and confirming appointments.
• Explain procedures to patients using dental knowledge.
• Present financial policies, collect co-pays, verify insurance.
• Track appointments for no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance knowledge

Dental experience

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

MS Office

Job description

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team - help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 8am-5pm
Friday 8am-12pm

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed.

"Brace" Yourself... It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.