Front Desk & Customer Experience Specialist

Wayne Overhead Door Sales and Home Improvements; Centerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wayne Overhead Door Sales and Home Improvements is seeking an organized Receptionist / Customer Service Representative to join our team in Centerville, Ohio. You will be the first point of contact for customers and play a key role in keeping daily office operations running smoothly.

In this role you will answer incoming calls, schedule service appointments, direct inquiries to the appropriate departments, and provide exceptional customer service in a fast-paced environment.

Qualifications

• Experience delivering friendly, professional customer service.
• Ability to manage multiple tasks in a busy front desk environment.
• Strong communication and organizational skills.

Responsibilities

• Answer incoming phone calls and direct to appropriate departments.
• Schedule service appointments and manage calendar logistics.
• Provide excellent customer service and be the first point of contact for customers.

Skills

Customer service

Phone etiquette

Organization

Job description

Wayne Overhead Door Sales and Home Improvements is seeking an organized Receptionist / Customer Service Representative to join our team in Centerville, Ohio. You will be the first point of contact for customers and play a key role in keeping daily office operations running smoothly.

In this role you will answer incoming calls, schedule service appointments, direct inquiries to the appropriate departments, and provide exceptional customer service in a fast-paced environment.