Client Access & Front Desk Specialist

Volunteers of America, Utah; Salt Lake City (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Low-cost health coverage

Health Savings Account

403b retirement with employer match

Paid holidays and vacation

Life insurance

Employee Referral Program

Job summary

Volunteers of America, Utah is seeking a Client Access Representative to greet clients, collect demographics, verify insurance, and manage check-ins for groups and sessions. You will work with therapists to ensure paperwork is complete for enrollment and support billing across state and funding requirements, while maintaining confidentiality and a compassionate, professional demeanor.

You will answer calls, verify Medicaid, monitor balances, and assist with documentation and screening tools as

Qualifications

• Knowledge of Microsoft Office Suite.
• Knowledge of multiple phone line system.
• Familiarity with the population we serve and community resources is preferred.
• At least 1 year of experience in a receptionist, administrative, or customer service role—preferably in healthcare, behavioral health, or social services is preferred.
• Excellent organizational, multitasking, and computer skills (e.g., Microsoft Office, EHR systems).
• Ability to maintain confidentiality and handle sensitive situations with empathy and professionalism.
• Ability to communicate effectively with staff and clients
• Ability to work well with a team
• Spanish language skills preferred
• Work is generally performed in an office environment, must sit for extended periods
• Some light lifting, no more than 25 lbs., may be required
• Must pass DHHS-required background check and maintain eligible determination throughout employment
• Must pass pre-employment drug test

Responsibilities

• Greet and direct clients with professionalism and warmth.
• Screen for potential crisis situations and provide accurate information on the program and services offered.
• Collect/Verify new and existing client demographics, insurance information, and collect any copays due.
• Ensure that all necessary paperwork/documents have been completed, scanned and filed based on program enrollment.
• Check-in clients for groups, individual sessions, and provider visits, and assist day treatment clients as needed.
• Update and maintain accurate group rosters, client trackers, daily ledgers, timely access data, and other state and federal data requirements.
• Support and assist therapists with scheduling, client communication, and obtaining necessary documentation.
• Answer and direct incoming calls appropriately.
• Verify Medicaid eligibility monthly, as well as authorizations.
• Monitor client account balances, notify therapists of outstanding balances, and assist with collections as needed.
• Distribute and collect quarterly fee forms; ensure forms are accurately completed, entered, and routed to the appropriate staff.
• Administer and collect OQ-45 (Outcome Questionnaire-45) and other screening tools; ensure responses are entered or scanned into UWITS/OQ Analyst.

Skills

Microsoft Office Suite

Phone systems

Organizational skills

Multitasking

Communication

Confidentiality

Teamwork

Spanish language skills

EHR systems

Tools

EHR systems

Job description

Volunteers of America, Utah is seeking a Client Access Representative to greet clients, collect demographics, verify insurance, and manage check-ins for groups and sessions. You will work with therapists to ensure paperwork is complete for enrollment and support billing across state and funding requirements, while maintaining confidentiality and a compassionate, professional demeanor.

You will answer calls, verify Medicaid, monitor balances, and assist with documentation and screening tools as