Front Desk Coordinator — Welcoming, Organized & Fast-Paced

Milestone Treatment; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Milestone Treatment Center is seeking a friendly and organized Front Desk Receptionist to support our busy facility. You’ll be the first point of contact for patients, visitors, and team members, handling scheduling, data entry, and front desk coordination with a calm, customer-focused approach.

We value professionalism, compassion, and the ability to multitask in a fast-paced environment. This in-person role requires excellent communication and organizational skills to keep daily operations

Qualifications

• Previous receptionist or administrative experience preferred.
• Experience in healthcare, behavioral health, medical, or treatment setting is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and adapt in a fast-paced environment.
• Professional and friendly phone presence.
• Strong attention to detail in paperwork and data entry.
• Proficient with common office tech (MS Office, G Suite).

Responsibilities

• Greet patients, visitors, families, and team members as the first point of contact.
• Maintain a welcoming, professional environment.
• Answer and route phone calls with courteous service.
• Assist with appointment scheduling and front desk coordination.
• Support orderly flow of the facility and organize records.
• Perform data entry, filing, and general administrative tasks.
• Keep patient and office records confidential.
• Manage mail, supplies, and general office organization.
• Communicate important information to clinical/administrative staff.
• Observe facility activity and report concerns to supervisors.
• Assist with non-clinical patient needs and direct questions appropriately.
• Contribute to administrative projects and extra duties as needed.

Skills

Customer service

Organization

Communication

Multitasking

Attention to detail

Phone presence

Microsoft Office

Google Workspace

Tools

Microsoft Office

Google Workspace

Job description

Milestone Treatment Center is seeking a friendly and organized Front Desk Receptionist to support our busy facility. You’ll be the first point of contact for patients, visitors, and team members, handling scheduling, data entry, and front desk coordination with a calm, customer-focused approach.

We value professionalism, compassion, and the ability to multitask in a fast-paced environment. This in-person role requires excellent communication and organizational skills to keep daily operations