Patient Experience Front Desk Specialist — PTO & Benefits

Pinnacle Treatment Brand; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Company sponsored ongoing training and

Full comprehensive benefits package: 1

STAR LRP

Scholarships through CapellaUniversity

Job summary

Pinnacle Treatment Centers is seeking a friendly Receptionist to create a positive patient-centered experience. You will greet visitors and callers, handle referrals, manage cash collection, and perform clerical tasks to support the program.

The role includes scheduling, maintaining a clean reception area, coordinating with billing, and assisting with supplies. HS diploma or GED required; one year office experience; travel up to 10%; healthcare setting experience preferred.

Qualifications

• HS diploma or GED or verifiable work experience in lieu of education.
• One year of experience in an office setting; experience in medical field a plus.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering referral inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Maintain security by following procedures, monitoring logbooks, checking in visitors, etc.
• Coordinate appointments for patients; communicate relevant information to supervisory team.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guests, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Skills

Customer service

Cash handling

Administrative support

Phone etiquette

Education

High School Diploma or GED

Tools

HER/EMR

Job description

Pinnacle Treatment Centers is seeking a friendly Receptionist to create a positive patient-centered experience. You will greet visitors and callers, handle referrals, manage cash collection, and perform clerical tasks to support the program.

The role includes scheduling, maintaining a clean reception area, coordinating with billing, and assisting with supplies. HS diploma or GED required; one year office experience; travel up to 10%; healthcare setting experience preferred.