Front Desk Coordinator — PT Clinic with Benefits

Eandbortho; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k plan

Profit sharing

Job summary

Ellis & Badenhausen Orthopaedics, PSC is seeking a Front Desk Coordinator for the Physical Therapy department in Louisville, KY. The role supports patient check-in, scheduling, and the coordination of care with therapists and staff.

The ideal candidate will manage high call volumes, verify patient information and insurance benefits, and maintain accurate records. Strong communication, data entry, and computer skills are required; experience in healthcare front desk is preferred.

Qualifications

• Experience in customer service or front desk roles.
• Ability to handle high call volume and scheduling.
• Strong data entry and records-keeping skills.
• Knowledge of insurance verification and benefits for therapy services.
• Ability to use computer systems and databases.

Responsibilities

• Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs.
• Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required.
• Maintains detailed and accurate records regarding patient information, conversations and interactions.
• Accurately schedules patients for PT over the phone and as patient walks in from doctor's office.
• Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.
• Obtains proper PT orders and medical records to initiate PT.
• Inputs patient and insurance data into the computer as needed.
• Utilizes statistical tools and reports using spread sheets, Track Via, etc...
• Manage, organize and update relevant data using database applications.

Skills

Customer service

Phone handling

Data entry

Records management

Problem solving

Teamwork

Tools

Intergy

Track Via

Spreadsheet software

Google Chat

Job description

Ellis & Badenhausen Orthopaedics, PSC is seeking a Front Desk Coordinator for the Physical Therapy department in Louisville, KY. The role supports patient check-in, scheduling, and the coordination of care with therapists and staff.

The ideal candidate will manage high call volumes, verify patient information and insurance benefits, and maintain accurate records. Strong communication, data entry, and computer skills are required; experience in healthcare front desk is preferred.