Front Desk Coordinator - Pediatric Therapy Practice

Sunny Services; Tallahassee (FL); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Friendly team

Job summary

Sunny Pediatric Services in Tallahassee is seeking a Front Desk Coordinator to be the first face families meet. You will greet families, manage check-ins/outs, collect payments, and answer inquiries with a warm, professional demeanor.

You will handle scheduling, confirmations, reminders, cancellations, and new patient intake, coordinating with clinicians to set up evaluations while keeping the front desk organized and welcoming.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Comfortable learning new scheduling and office software.
• Prior experience in a medical, therapy, or pediatric office setting preferred.
• Warm, patient, and professional demeanor with children and caregivers.

Responsibilities

• Greet families warmly and check patients in and out for appointments.
• Collect co-pays, private-pay fees, and outstanding balances at time of visit.
• Answer phones, respond to inquiries, and support families with questions.
• Keep the reception and waiting area clean, organized, and welcoming throughout the day.
• Manage the daily and weekly appointment calendar, including confirmations and reminders.
• Process cancellations and coordinate make-up appointments.
• Communicate schedule changes clearly to families and to the clinical team.
• Field new patient inquiries and clearly explain our services to prospective families.
• Collect and process intake paperwork and required documentation.
• Coordinate with the clinical team to schedule initial evaluations.
• Follow up with families who inquire but haven't yet scheduled.
• Serve as a clear, friendly point of contact between families, therapists, and administration.
• Relay important updates to the right team member promptly.
• Represent the practice's tone: knowledgeable, warm, and family-centered.

Skills

Organizational skills

Multitasking

Communication skills

Customer service

Scheduling software

Tools

Scheduling software

EHR experience

Job description

Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, friendly, and proactive Front Desk Coordinator to be the first face and voice families meet when they contact our practice.

Front Desk Coordinator Responsibilities:

Front Desk & Family Experience:

• Greet families warmly and check patients in and out for appointments.
• Collect co-pays, private-pay fees, and outstanding balances at time of visit.
• Answer phones, respond to inquiries, and support families with questions.
• Keep the reception and waiting area clean, organized, and welcoming throughout the day.

Scheduling:

• Manage the daily and weekly appointment calendar, including confirmations and reminders.
• Process cancellations and coordinate make-up appointments.
• Communicate schedule changes clearly to families and to the clinical team.

New Patient Calls & Intake:

• Field new patient inquiries and clearly explain our services to prospective families.
• Collect and process intake paperwork and required documentation.
• Coordinate with the clinical team to schedule initial evaluations.
• Follow up with families who inquire but haven't yet scheduled.

Communication:

• Serve as a clear, friendly point of contact between families, therapists, and administration.
• Relay important updates to the right team member promptly.
• Represent the practice's tone: knowledgeable, warm, and family-centered.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Comfortable learning new scheduling and office software.
• Prior experience in a medical, therapy, or pediatric office setting preferred.
• Warm, patient, and professional demeanor with children and caregivers.

Why Join Sunny Pediatric Services?

At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer competitive hourly pay and performance-based bonuses that reward your contributions to our shared success. When you join us, you're not just taking a job, you're becoming part of a supportive team dedicated to helping families in our community!

Sunny Pediatric Services is an equal opportunity employer.