Front Desk Coordinator

Smile Works PLLC; Tallahassee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

SmileWorks Children’s Dentistry & Orthodontics in Tallahassee, FL seeks a Front Desk Coordinator for a full-time, in-office role. You will greet patients, manage the front desk flow, schedule appointments, answer calls, and assist with insurance verification to keep the day running smoothly.

Ideal candidates have at least 3 years of front office experience in a dental setting, exceptional customer service, and strong communication and organizational skills.

Qualifications

• Front desk experience in a dental practice (3+ years)
• Excellent customer service history and patient-facing skills
• Strong communication, organization, and problem-solving abilities
• Comfort with dental scheduling and insurance verification
• Familiarity with dental practice management software is a plus
• Experience in pediatric or orthodontic offices is a plus

Responsibilities

• Be the first point of contact for patients and families
• Manage front office check-in/check-out and front desk flow
• Schedule and confirm appointments to optimize provider schedules
• Answer calls, respond to inquiries, and guide patients through treatment logistics
• Verify dental insurance eligibility and gather documentation
• Support registration and intake with speed and accuracy
• Ensure smooth daily operations by following SmileWorks procedures and policies

Skills

Front desk experience

Customer service

Communication skills

Dental software (OpenDental/Dentrix)

Microsoft Office

Pediatric dental environment

Tools

OpenDental

Dentrix

Microsoft Office

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Front Desk Coordinator – SmileWorks Children's Dentistry & Orthodontics (Full-Time | No Weekends)

Location: Tallahassee, FL | In-Office Only

Do you have a passion for working with children and making families feel welcome? SmileWorks Children’s Dentistry & Orthodontics is searching for an enthusiastic, detail-oriented Front Desk Coordinator to be the smiling face of our pediatric dental and orthodontic practice.

We pride ourselves on delivering exceptional care in a warm, fun, and fast-paced environment. If you’re organized, upbeat, and have experience running the front lines of a busy dental practice, we’d love to meet you!

What You’ll Do

• Serve as the first point of contact for patients and families
• Manage patient check-in/check-out and the flow of the front office
• Schedule and confirm appointments to optimize provider schedules
• Answer phone calls, respond to inquiries, and guide patients through treatment logisticsVerify dental insurance eligibility and gather documentation
• Support the registration and intake process with speed and accuracy
• Ensure smooth day-to-day operations by following SmileWorks procedures and policies

What You Bring

• Minimum of 3 years of front office experience in a dental practice (REQUIRED)
• Proven track record of exceptional customer service
• Excellent communication, organizational, and problem-solving skills
• High emotional intelligence and a positive, team-focused attitude
• Proficiency in dental scheduling and insurance verification
• Comfortable with Microsoft Office (Word, Excel, Outlook)
• Familiarity with OpenDental, Dentrix, or other dental practice management software is a plus
• Experience in pediatric or orthodontic offices is a plus

Benefits We Offer

• Full-time, Monday–Friday schedule (no weekends!)
• 401(k) with employer match
• Health, dental & vision insurance
• Paid time off & holidays
• Employee discounts
• Ongoing training and a supportive, growth-focused culture

Additional Details

• Must be able to commute to our Tallahassee office
• Must be able to relocate before start date if moving from outside the area

Join a team that celebrates smiles every day.

About Us

At SmileWorks Children's Dentistry and Orthodontics, we're more than just dental professionals – we're smile architects, confidence builders, and dedicated partners in our patients' oral health journey. Our mission is to create a positive, lasting impact on every smile that comes through our doors!