Front Desk Coordinator: Patient Experience & Scheduling

ADP, Inc.; Pooler (GA); On-site; USD 21,000 - 25,000; Full time

Job summary

ADP, Inc. in Pooler, GA is seeking a Front Desk Coordinator to manage the first impression for patients and guests. You will handle check-in/check-out, direct calls, schedule appointments, and support a smooth patient flow.

The role emphasizes clear communication of payment options and maintaining a welcoming reception aligned with core values. You'll be the courteous face of the practice, greet visitors, manage inquiries, and help ensure efficient operation.

Qualifications

• Excellent communication with patients and staff.
• Ability to influence in a non-traditional sales context.
• Strong customer-service orientation and empathy.

Responsibilities

• Greet and check in patients and guests to the practice.
• Direct calls and schedule appointments.
• Send appointment confirmations.
• Receive mail, messages and emails, and relay to appropriate staff.
• Report on appointment schedule and patient issues as needed.
• Verify patient insurance within deadlines.
• Oversee messaging system.
• Follow up on fees due at the time of service.
• Help keep the optometrist on schedule and maintain patient flow.

Skills

Communication

Sales

Customer-service

Teamwork

Attention-to-detail

Pace

Job description

ADP, Inc. in Pooler, GA is seeking a Front Desk Coordinator to manage the first impression for patients and guests. You will handle check-in/check-out, direct calls, schedule appointments, and support a smooth patient flow.

The role emphasizes clear communication of payment options and maintaining a welcoming reception aligned with core values. You'll be the courteous face of the practice, greet visitors, manage inquiries, and help ensure efficient operation.