Patient Care Coordinator — Medical Receptionist

ADP, Inc.; Newnan (GA); Sur place; USD 22 000 - 25 000; Plein temps

Résumé du poste

ADP, Inc. in Newnan, GA is seeking a Medical Receptionist to join our team. This full-time position handles incoming calls, patient inquiries, appointment coordination, and basic accounts while delivering friendly, professional service.

You will update EMR records, collect copays, support the front desk, and follow established policies to ensure smooth patient flow. At least one year of experience is preferred, with AthenaOne EMR and VOIP systems experience a plus.

Qualifications

• Minimum 1 year Medical Receptionist experience required.
• Preferred experience with athenaOne EMR
• Preferred experience with VOIP phone systems
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively

Responsabilités

• Answer incoming calls and respond to patient inquiries in a professional and courteous manner
• Monitor and verify appointments scheduled
• Resolve patient complaints or issues by investigating problems and finding appropriate solutions
• Maintain patient records by updating account information and documenting interactions
• Follow communication procedures, guidelines, and policies when handling customer interactions
• Collect copays and outstanding balances at time of service.
• Update patient's information in the EMR to ensure information is current and up to date.

Connaissances

Verbal communication

Written communication

Multitasking

Problem solving

Attention to detail

Customer service

Outils

athenaOne EMR

VOIP phone systems

Description du poste

ADP, Inc. in Newnan, GA is seeking a Medical Receptionist to join our team. This full-time position handles incoming calls, patient inquiries, appointment coordination, and basic accounts while delivering friendly, professional service.

You will update EMR records, collect copays, support the front desk, and follow established policies to ensure smooth patient flow. At least one year of experience is preferred, with AthenaOne EMR and VOIP systems experience a plus.