Front Desk Coordinator – Part-Time Guest Services

TURNAGE BEAUTY INSTITUTE, LLC; Phoenix (AZ); On-site; USD 14,000 - 17,000; Part time

Job summary

TURNAGE BEAUTY INSTITUTE, LLC in Phoenix, AZ is seeking a Front Desk Coordinator for part-time shifts. The role focuses on delivering an exceptional guest experience, greeting service guests and Future Professionals, and guiding them through check-in and check-out using Millennium/Meevo systems.

The position requires high school diploma and strong customer service and communication skills. The candidate should be able to explain technical issues in plain language and work well both independently

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to explain technical issues in non-technical language.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Respond to all service guest calls following the Reservation Dialogue.
• Respond to all prospective Future Professional inquiries and follow the Service Desk Team.
• Telephone Script for Prospective Future Professionals.
• Provide accurate service prices and promote monthly service and Take Home promotions.
• Follow the Millennium/Meevo scheduling procedures.
• Complete outbound calls including no-show, confirmation, and new guest service reservation follow-up calls; document tasks in Millennium/Meevo Task Manager.
• Attend meetings and participate in required trainings and events.
• Maintain a welcoming service desk, assist guests and Future Professionals, and support the guest experience.

Skills

Customer service

Communication skills

Explain technical issues

Problem solving

Independent worker

Team player

Organizational skills

Education

High school diploma or equivalent

Job description

TURNAGE BEAUTY INSTITUTE, LLC in Phoenix, AZ is seeking a Front Desk Coordinator for part-time shifts. The role focuses on delivering an exceptional guest experience, greeting service guests and Future Professionals, and guiding them through check-in and check-out using Millennium/Meevo systems.

The position requires high school diploma and strong customer service and communication skills. The candidate should be able to explain technical issues in plain language and work well both independently